Refund and Cancellation Policy

Effective July 19, 2026

Canceling

Subscriptions renew automatically. Cancel through the Stripe customer portal or contact us from the subscription email before the next renewal. Cancellation normally takes effect at the end of the current paid period. Deleting Thaddeus or ceasing use does not cancel a subscription.

Refunds

Except where applicable law requires otherwise, subscription, add-on, annual, renewal, managed-number, and usage charges are final and non-refundable. We do not issue prorated refunds or credits for partial periods, unused Compute Units, unused calling minutes, unused media capacity, downtime, provider changes, account suspension for violation, or forgetting to cancel.

Billing errors

Report a suspected duplicate or incorrect charge within 30 days. If we confirm a billing error, we will correct it through the original payment method or an account credit, at our election. This does not limit non-waivable rights.

How to contact us

Email dakotastewart@delphilabsinc.com from the subscription address and include the Stripe receipt or invoice number. Do not send full card or bank details.